This privacy policy applies to the website www.asenza.co.uk and is served by ASENZA Ltd (“we”, “us”, “our”). It outlines how we collect, use, store, and protect user data when you access or interact with this website.
1. The Website
This website takes a proactive approach to user privacy and ensures that necessary steps are taken to protect the privacy of users throughout their visiting experience. We comply with UK national laws, UK GDPR, and all relevant privacy requirements.
2. Use of Cookies
This website uses cookies to enhance user experience. On your first visit, you may be prompted to allow or deny the use of cookies, in accordance with UK legislation requiring explicit consent.
Cookies allow the website to track usage, store user preferences, and provide a more tailored experience. Users may block cookies through their browser settings, though this may affect certain site functionality.
Analytics Cookies
We use Google Analytics for visitor tracking. Google Analytics uses cookies to collect interaction data but does not store personal information. You may view Google's privacy policy here:
https://www.google.com/privacy.html
Other Cookies
Third-party cookies may be set for referral tracking, affiliate programs, or sponsored links. These do not store personal information and typically expire within 30 days.
3. Contact & Communication
Users contacting this website or its owners do so at their own discretion and provide personal information at their own risk. All personal data is kept private and securely stored in line with UK GDPR.
Information you submit may be used to:
- Respond to enquiries
- Provide product or service information
- Process and fulfil orders
- Subscribe you to marketing (only with your explicit consent)
Your details are never sold or shared outside of essential service providers.
4. Email Newsletter
Our website operates an email newsletter to inform subscribers about product updates, launches, and ASENZA news. Subscription is voluntary and completed via an automated process.
We comply with UK Spam Laws and the Privacy and Electronic Communications Regulations (PECR). All subscriber data is securely stored and never shared with third parties.
Email campaigns may include tracking tools such as:
- Email opens
- Link clicks
- Forwarding actions
- Time and frequency of interactions
This helps us improve future content relevance. Users may unsubscribe at any time using the link included in every email.
5. SMS Marketing
We may send SMS communications including product updates, launch information, and offers. By providing your mobile number, you consent to receive SMS marketing.
You may opt out at any time by following instructions in the SMS or by contacting us directly. Standard messaging rates may apply. All SMS communications comply with UK Spam Laws and PECR.
6. Social Media Platforms
Interactions through social media platforms are subject to the terms and privacy policies of those platforms.
We will never request sensitive information via social media. Users should exercise caution when engaging on such platforms.
This website may use social sharing buttons which allow content to be shared directly to social networks. Use of such buttons is at your discretion.
7. Shopify Privacy & Data Processing
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform enabling us to sell our products.
When using our site, Shopify may collect data including:
- IP address
- Device and browser information
- Transaction details
- Cart behaviour
- Cookies and tracking data
- Usage analytics
Shopify may store your data on servers outside the UK. Your information may be shared with Shopify and other trusted service providers who support payment processing, fulfilment, analytics, and customer service.
Shopify may also process anonymised or aggregated data across merchants to improve its services.
For Shopify’s full privacy policy, visit:
https://www.shopify.com/uk/legal/privacy/consumers
8. Your Rights (UK GDPR)
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion (“right to be forgotten”)
- Restrict or object to processing
- Request data portability
- Withdraw consent for marketing at any time
To exercise these rights, contact us at: hello@asenza.co.uk
9. Data Retention
We retain personal data only as long as necessary to:
- Fulfil orders
- Meet accounting/legal requirements
- Maintain marketing preference records
Non-essential data may be deleted upon request.
10. Contact Information
ASENZA Ltd
Office 7, 35-37 Ludgate Hill, London, EC4M 7JN
Email: hello@asenza.co.uk